How it all began
To make a good burger you need the highest quality of produce, but most importantly, you need to know how to use it to create a dish which will satisfy the Customer. In order to make hundreds of thousands of burgers every year, you also need a tool which will make the burger-making know-how available to hundreds of Employees.
Bobby Burger is the first Polish network of burger bars. The history of the brand begins in 2012 when Bogumił and Krzysztof, two friends fascinated with the culture of the city of Warsaw, decided to create something completely new – a food truck selling burgers, to provide an alternative for the widely available fast food restaurants. Thanks to their success, in March 2013 they opened up their first brick&mortar location in Warsaw and soon they developed a successful franchise system. Today they manage a network of 34 locations in 13 Polish cities and the company employs more than 200 Employees.
Bobby Burger in numbers
Monika Trzaskowska: “Bobby Burger uses two HCM Deck features: Knowledge Base and Online Courses. We wanted our Staff to have access to crucial information regarding the company from the moment they come on board. The database itself was designed in a clear, legible and logical way. To make it simple, the knowledge base is divided in accordance with responsibilities in particular positions. This allows us to understand our Staff better and adapt the learning content to their needs.
For scaling our business, knowledge base is crucial.
Our goal is to further develop our the company – open new locations while maintaining high standards of quality and customer service. But when your company grows so quickly it’s easy to lose your competitive advantage – the quality of service. How to make knowledge widely available to each of the 200 people across 13 cities? HCM Deck proved to be the tool which fulfilled 100 per cent of our needs.
The e-learning module is a great supplement to the knowledge base. With HCM Deck our Employees can access training courses wherever they are. Training paths are a great addition and supplement traditional training methods. We can verify the level of knowledge among our Staff at every location. The knowledge within the e-learning platform is delivered in an attractive form – including video content and online testing.
Soon we are planning to launch onboarding courses online. We want our Staff to build positive relations from their first days at the company, not only at the employee-employer level but also between themselves.